FAQ
Informed customers are our best customers. We are always happy to talk with you directly. If you don’t find your answers here, contact us.
WE OPERATE 24 HOURS A DAY, 7 DAYS A WEEK. THERE IS ALWAYS SOMEONE AVAILABLE TO TAKE YOUR CALL.
NORMALLY WITHIN 30 MINUTES OR LESS.
YOU CAN USE PRIORITY MESSENGER WITHOUT OPENING AN ACCOUNT SIMPLY BY CALLING US AND PLACING YOUR ORDER. WE ACCEPT CASH, CHECKS, AND ALL MAJOR CREDIT CARDS.
WE EXTEND UP TO 15 MINUTES GRACE PERIOD, THEREAFTER THERE WILL BE A CHARGE FROM THE MOMENT THE COURIER ARRIVES.
WE DO NOT CHARGE BY WEIGHT FOR LOCAL DELIVERS ONLY. EACH ADDITIONAL PACKAGE WILL BE CHARGED A SMALL FLAT FEE. FOR LARGE SHIPMENTS, PLEASE REFER TO OUR FREIGHT CHART OR CALL OUR OFFICE.
YES YOU CAN IN ORDER TO DO YOU NEED TO OPEN AN ACCOUNT FREE OF CHARGE. ONLINE ORDERING AVAIALBE MONDAY THROUGH FRIDAY FROM 7AM TO 7PM. FOR IMMEDIATE PICK UP AND DELIVERY CALL OUR OFFICE 24/7.
YES WE DO, WE HAVE PICK-UP TRUCKS AND VANS AVAILABLE.
ALL PACKAGES MUST BE SEALED AND FULLY ADDRESSED WITH NAME, AND TELEPHONE. (NO LOOSE PAPERS PLEASE) FOR MULTIPLE PACKAGES GOING TO THE SAME ADDRESS PLEASE MARK EACH CASE 1 OF 4, 2 OF 4, 3 OF 4 ETC.
ANYTIME – WE OPERATE 24 HOURS A DAY, 7 DAYS A WEEK. THERE IS ALWAYS SOMEONE TO TAKE YOUR CALL.
OUR LIABILITY IS LIMITED TO 100 DOLLARS PER SHIPMENT, UNLESS HIGHER VALUE IS DECLARED & ADDITIONAL INSURANCE WAS PURCHASED.
SIMPLY BY CALLING US OR GOING ONLINE AND PROVIDING DESIRED SERVICE & DESTINATION + DESCRIPTION OF SHIPMENT.
YES, WE WILL CALL YOU IMMEDIATELY FOR ANY PROBLEMS.
YOU WILL RECEIVE A TRACKING NUMBER PRINTED ON YOUR ORDER.
YES, IF YOU NEED TO CANCEL AN ORDER PLEASE CALL OUR OFFICE IMMEDIATELY.
IF YOU HAVE TROUBLE LOGGING IN, PLEASE CALL OUR OFFICE. WE WILL RESOLVE YOUR PROBLEM IN A QUICK MANNER.
SIMPLY BY GOING ONLINE OR CALLING OUR OFFICE. WE CAN SET YOU UP OVER THE PHONE IN JUST A FEW MINUTES.
- ALL ITEMS MUST BE PLACED IN A SUITABLE PROTECTIVE ENVELOPE OR BOX FOR DELIVERY.
- NO LOOSE PAPERS PLEASE.
- PROPER ADDRESSING AND PHONE NUMBER ON EACH ITEM TO BE DELIVERED.
- WHEN PLACING AN ORDER, LET US KNOW IF IT IS SOMETHING LARGER THAN AN ENVELOPE.
- KNOWING THE DIMENSIONS, WEIGHT AND QUANTITY OF YOUR SHIPMENT WILL HELP TO EXPEDITE YOUR DELIVERY.
- PLEASE HAVE ALL MATERIALS READY FOR PICK UP WHEN PLACING AN ORDER.
YES YOU CAN. IN YOUR INVOICE ALL ORDERS WITH THE SAME REFERENCE NUMBER WILL BE GROUPED AND SUBTOTALED.
IF WE CANNOT DELIVER YOUR PACKAGE AND WE HAVE TO RETURN IT TO YOUR OFFICE, YES WE WILL HAVE A MINIMUM CHARGE.
YES. PLEASE CHECK THE C.O.D BOX ON THE MANIFEST AND WRITE THE DOLLAR AMOUNT TO BE COLLECTED. (THERE IS NO CHARGE FOR THIS SERVICE.)
YES YOU CAN. TIME OF DELIVERY MIGHT BE DETERMINED BY DRIVER, DEPENDING ON HIS LOCATION AND THE LOAD OF WORK HE STILL HAS TO COMPLETE. ADDITIONAL FEE WILL APPLY DEPENDING ON DISTANCE AND TIME.
THE COST OF SHIPMENT IS DETERMINED BY A FEW FACTORS. SUCH A DISTANCE, SIZE AND WEIGHT OF THE PACKAGE, TYPE OF VEHICLE THIS JOB REQUIRE, HOW FAST YOU NEED IT TO BE DELIVERED AND THE TIME OF DAY YOU PLACE YOUR ORDER.
YES ALL YOUR COMPANY FINANCIAL INFORMATION IS SECURED AND CONFIDENTIAL, WE DO NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTIES. WE RESPECT YOUR PRIVACY.
YES WE CAN, THROUGH OUR E‐MAIL NOTIFICATION SYSTEM UPON YOUR REQUEST, BY LOGIN INTO YOUR ONLINE ACCOUNT OR SIMPLY BY CALLING US.